SHIPPING, RETURNS & EXCHANGE

> When will my glasses arrive?

Each pair of glasses is made up for your individual prescription. This process takes approximately 5 business days (1 week) to complete. Once your glasses have shipped you will receive a confirmation email, along with a tracking information email from Australia Post. 

If you would prefer to pick up in store so that we can check and adjust your frame (which we highly recommend!) you can select pick up options at checkout.



> What is your returns policy?

If you are not happy with your goods for any reason, we offer refunds within 30 days of delivery of goods. For change of mind refunds, return postage and handling is the responsibility of the customer. 

If the product is faulty, please email us at okioadmin@gmail.com. Goods will need to be returned to Okio and will sent it off for assessment by the manufacturer. Assessment for warranty defects can take up to 60 days. If deemed faulty, the customer may choose between a replacement or a full refund (including postage and handling)

> My frames don't fit perfectly, what should I do?

If your frames don’t fit properly or you have any other concerns please ring or email us straight away so we can help. Links to each of our locations are above, and we are always happy to help in-store. If this is not convenient please call us on 02 9098 9322 and we will arrange for a return or advise on options to ensure you get the perfect fit.